Return & Refund Policy

Return and Refund Policy
Effective Date: 28 February 2025

At Synthesia Sciences, we are committed to providing high-quality nutraceutical supplements that meet strict safety and efficacy standards. Due to the nature of our products, we do not accept returns or offer refunds once a purchase has been made. This policy is in place to ensure product integrity, prevent contamination, and comply with health and safety regulations. However, under certain exceptional circumstances, we may offer product replacements as outlined below.

1. No Returns and No Refunds Policy

1.1 Final Sale Policy

All purchases made through our Website are final sale, meaning that once a product has been purchased, it cannot be returned or refunded under normal circumstances. This is a standard policy in the nutraceutical and supplement industry, where product safety and hygiene are of the highest importance.

1.2 Reasons for No Returns

Health and Safety Compliance

Nutraceutical supplements are considered consumable health products, meaning they must be stored and handled according to specific safety regulations. Accepting returned products poses a potential health risk, as we cannot verify the storage conditions or handling of the item once it has been delivered to the customer. For this reason, we cannot resell or redistribute any returned products, even if they appear unopened.

Product Integrity and Quality Assurance

Our products are manufactured, stored, and shipped under controlled conditions to ensure safety and efficacy. Once a product has been shipped, we lose control over storage conditions, meaning the product may be exposed to extreme temperatures, humidity, or improper handling. Accepting returns could lead to compromised product quality for future customers.

Tampering Prevention

To prevent fraudulent claims, contamination risks, and counterfeit product distribution, we do not allow returns. Allowing returned items to re-enter our supply chain could expose future customers to potentially unsafe products.

2. Product Replacement Policy

Although we do not accept returns or offer refunds, we are committed to customer satisfaction and will replace products in cases where they are damaged, defective, or incorrect upon arrival.

2.1 Eligibility for Replacement

You may request a product replacement under the following conditions:

Damaged Products Due to Shipping Issues

If your package arrives in a damaged condition due to mishandling by the shipping carrier, we will provide a replacement. The damage must be clearly documented with photographs and reported to us within 3-5 days of receiving your order.

Incorrect Product Received

If you receive an incorrect product that does not match your order confirmation, we will replace it with the correct item. This applies only if the product received is different from what was originally ordered.

Manufacturing Defects or Quality Issues

If you believe your product has a manufacturing defect, contamination issue, or an unusual appearance, please contact us immediately. Our team will assess the situation, and if confirmed, we will provide a replacement. Customers may be required to provide photographic evidence or return the defective item for evaluation before a replacement is issued.

2.2 How to Request a Replacement

To request a replacement product, follow these steps:

• Contact Us – Email us at contactus@synthesiasciences.com within 3-5 days of receiving your order.
• Provide Supporting Evidence – Include your order number, a description of the issue, and clear photographs of the damaged, defective, or incorrect product.
• Evaluation Process – Our team will review the request and respond within 3-5 days to inform you of the next steps.
• Replacement Shipment – If approved, we will ship a replacement product at no additional cost.

2.3 Exclusions from Replacement

A replacement will not be provided under the following circumstances:

• If the customer changes their mind or no longer wants the product.
• If the product was damaged due to improper storage or handling by the customer after delivery.
• If the customer reports an issue after the specified 7-day return window has expired.
• If the dissatisfaction is due to personal preference, such as taste, texture, or subjective effectiveness.

3. Order Cancellations

We allow order cancellations only before the order has been shipped. Once an order has been processed and dispatched, we cannot cancel it, as it is already in transit.

3.1 How to Cancel an Order

If you wish to cancel an order, please contact our support team as soon as possible. Orders that have already been shipped are not eligible for cancellation, and customers must follow the replacement policy if applicable.

To request a cancellation:

• Contact Us Immediately – Email us at contactus@synthesiasciences.com.
• Provide Your Order Details – Include your order number and reason for cancellation.
• Confirmation – If the order has not been shipped, we will cancel it and issue a refund to the original payment method.

4. Failed Transactions & Refunds

At Synthesia Sciences, we prioritize a smooth shopping experience. However, in rare cases, if your payment is deducted but your order is not placed due to a transaction failure, our policy ensures a hassle-free refund process.

4.1 Refund Timeline

If the payment is deducted but the order is not confirmed, the amount will be automatically refunded to your original payment method within 3 to 5 business days.

4.2 How to Check Your Refund Status?

• Please check your bank or payment provider statement for the refund status.
• If the amount is not credited within the specified period, we recommend contacting your bank or payment provider.

4.3 Need Help?

If you have any concerns or require assistance, please reach out to our customer support team at contactus@synthesiasciences.com with:

• Your payment transaction ID
• Date and time of the transaction
• Screenshot of the payment confirmation (if available)

We appreciate your patience and apologize for any inconvenience caused.

5. Frequently Asked Questions (FAQs)

5.1 What if I received a damaged or defective product?

If your product is damaged or defective upon arrival, please contact us within 3-5 days with photographic evidence. We will evaluate the claim and provide a replacement if eligible.

5.2 Can I return an unopened supplement?

No, due to safety regulations and potential contamination risks, we do not accept returns even if the item is unopened.

5.3 Can I get a refund if I don’t like the product?

No, we do not offer refunds based on personal preference, including taste or effectiveness. However, if there is a legitimate issue with the product, we may provide a replacement.

5.4 How long does it take to process a replacement?

Once a replacement request is approved, we typically ship the new product within 7-10 days and provide tracking details.

6. Contact Us

If you have any concerns or require assistance with your order, you can reach us at:

Synthesia Sciences
Email: contactus@synthesiasciences.com
Phone: +91 8115995068
Address: Plot 10, Mahesh Garden, Najafgarh, New Delhi, Delhi, 110043

By purchasing from our Website, you acknowledge and agree to this Return and Refund Policy. We appreciate your understanding and thank you for choosing Synthesia Sciences for your nutraceutical supplement needs.