Privacy Policy

Effective Date: 28 February 2025

Welcome to Synthesia Sciences. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. By using our Website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our Website.

1. Information We Collect

We collect different types of personal and technical information based on your interaction with our Website. This helps us improve our services, ensure security, and provide you with a seamless shopping experience.

1.1 Personal Information

We collect personal data when you voluntarily provide it to us, such as when you create an account, place an order, or contact our support team. The data we collect may include:

• Your Identity Information: This includes your full name, date of birth, and, if necessary, government-issued identification. We may request this information for identity verification, age verification, or fraud prevention purposes.
• Your Contact Information: Your email address, phone number, and physical address are collected to facilitate communication, send order updates, and ensure successful delivery of products.
• Payment and Transaction Details: We collect details about your transactions, including payment method, order history, and billing information. Payment data is securely processed through third-party providers, and we do not store full credit or debit card details on our servers.
• Customer Support Records: If you contact our support team, we may collect logs of your communication, including emails, chat messages, or call recordings, to improve our customer service and resolve issues effectively.

1.2 Technical and Usage Data

Whenever you browse our Website, we automatically collect technical data that helps us analyze user behavior and enhance your browsing experience. This includes:

• Device and Browser Information: We collect details about your device type, operating system, IP address, browser type, and version.
• Website Activity Data: We track the pages you visit, time spent on each page, actions taken on the Website, and the referring URL that brought you to our site.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to improve Website functionality, customize content, and analyze traffic patterns. You can manage cookie preferences through your browser settings.

1.3 Location Data

If you allow location services on your device, we may collect precise or approximate location data to offer location-based services, detect fraudulent activities, and comply with legal requirements. You can disable location tracking at any time through your device settings.

2. How We Use Your Information

The information we collect is used to enhance our Website’s functionality, provide personalized services, and maintain the security of our platform. Below are the primary ways we use your data:

2.1 Processing Orders and Transactions

When you place an order, we use your personal information to process payments, confirm purchases, and arrange for delivery. This includes sharing order details with payment gateways, fulfillment centers, and shipping providers to ensure smooth order processing.

2.2 Providing Customer Support

If you contact our support team with questions or concerns, we use your provided information to assist you. This includes troubleshooting technical issues, resolving disputes, processing refunds, and improving our customer service experience.

2.3 Marketing and Personalization

With your consent, we may send promotional emails, newsletters, or advertisements tailored to your interests. We use browsing behavior, purchase history, and demographic data to recommend products that may be relevant to you. You may opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails.

2.4 Security and Fraud Prevention

To ensure the safety of your personal data, we implement security measures to detect and prevent fraudulent activities. We use monitoring systems that analyze login attempts, payment transactions, and unusual browsing behavior to identify potential threats.

2.5 Compliance with Legal Obligations

We may use your information to comply with legal and regulatory requirements, including tax reporting, data protection laws, and government requests.

3. How We Share Your Information

We do not sell or rent your personal data to third parties. However, we may share information under specific circumstances to facilitate essential services and comply with legal obligations.

3.1 Sharing with Service Providers

We work with third-party service providers who assist in various business operations, including:

• Payment Processors: Secure platforms that handle transactions and prevent fraudulent payments.
• Shipping Companies: Logistics providers that ensure the timely delivery of orders.
• Marketing Platforms: Email services and advertising networks that help us communicate promotions.
• Cloud Storage and IT Security Firms: Companies that provide secure hosting, data backups, and cybersecurity measures.

3.2 Legal and Regulatory Disclosures

We may share personal data if required by law, court order, or government authorities. This includes cases involving fraud investigations, intellectual property rights enforcement, or contractual disputes.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the acquiring entity as part of the business transaction.

4. How We Protect Your Data

We take data security seriously and implement a range of measures to protect your personal information from unauthorized access, alteration, or loss. Our security strategies include:

4.1 Encryption and Secure Storage

We use encryption protocols to secure data transmission and store sensitive information in protected servers that have restricted access.

4.2 Access Control Measures

Only authorized personnel have access to user data, and we enforce strict authentication policies to prevent unauthorized access to our systems.

4.3 Fraud Monitoring and Detection

We employ automated fraud detection tools that analyze suspicious login attempts and payment activities to mitigate risks and ensure a safe online environment.

5. Your Rights and Choices

You have control over your personal data and can exercise your rights under applicable data protection laws.

5.1 Access, Correction, and Deletion

You may request a copy of your personal information, correct inaccuracies, or request the deletion of your data. However, some legal or regulatory obligations may require us to retain certain records.

5.2 Opt-Out of Marketing Communications

You can opt out of receiving promotional emails by clicking the “unsubscribe” link or adjusting your preferences in your account settings.

5.3 Managing Cookies and Tracking Preferences

You can control how cookies are used through your browser settings. Note that disabling cookies may impact the Website’s performance and user experience.

6. Retention and Deletion of Data

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy. When data is no longer needed, we securely delete or anonymize it.

7. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any modifications will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we handle your data.

8. Contact Us

If you have any questions or concerns about our Privacy Policy or how we process your data, you can reach out to us:

Synthesia Sciences
Email: contactus@synthesiasciences.com
Phone: +91 8115995068
Address: Plot 10, Mahesh Garden, Najafgarh, New Delhi, Delhi, 110043

By continuing to use our Website, you acknowledge and agree to the terms outlined in this Privacy Policy.