Shipping Policy

Shipping Policy

Effective Date: 28 February 2025

At Synthesia Sciences, we are committed to ensuring that your orders are processed and delivered in a timely and efficient manner. This Shipping Policy outlines our shipping timelines, processing times, and how we handle shipping-related issues to provide a seamless experience for our customers.

1. Shipping Timeline

1.1 Order Processing Time

• All orders are processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Processing time may be extended during peak seasons, sales events, or unforeseen circumstances.

1.2 Estimated Delivery Time

We partner with reliable shipping providers to ensure timely delivery of your order. The estimated delivery time depends on the destination:

Domestic Shipping (India)

• Standard Shipping: 5-7 business days from the date of dispatch.
• Express Shipping: 2-4 business days from the date of dispatch.

International Shipping

• Delivery times vary by destination and may take 7-15 business days.
• Customs clearance and local regulations may affect shipping times.

1.3 Tracking Your Order

• Once your order is shipped, you will receive a tracking link via email.
• You can track your shipment through our carrier’s tracking portal.
• If you do not receive tracking information within 48 hours of dispatch, please contact us at contactus@synthesiasciences.com.

1.4 Shipping Charges

• Shipping charges vary based on weight, delivery location, and selected shipping method.
• Exact shipping costs will be displayed at checkout before order confirmation.
• Free shipping may be available on promotional offers or for orders exceeding a certain value.

2. Shipping-Related Issues

At Synthesia Sciences, we take every measure to ensure smooth and timely delivery. However, unforeseen circumstances can sometimes cause shipping-related issues. Below are our policies for handling such concerns.

2.1 Delayed Delivery

If your order is delayed beyond the estimated delivery time, please follow these steps:

• Check your tracking link for real-time updates.
• Contact the shipping carrier directly for additional information.
• If the order is significantly delayed (more than 7 business days beyond the estimated timeline), contact our support team at contactus@synthesiasciences.com, and we will escalate the issue with the shipping provider.

2.2 Lost or Missing Packages

A package may be considered lost if:

• Tracking information shows no updates for more than 10 business days.
• The package is marked as delivered but has not been received.
• The carrier confirms the package is lost.

If you believe your package is lost, please:

• Contact the shipping carrier with your tracking number.
• Check with neighbors, security personnel, or local postal offices.
• If unresolved, report the issue to us within 15 business days of the expected delivery date, and we will assist in filing a claim with the carrier.

2.3 Damaged Packages

If your order arrives in a damaged condition, follow these steps:

• Take clear photographs of the damaged package and product.
• Contact us at contactus@synthesiasciences.com within 3-5 days of receiving the package.
• Our team will assess the damage and, if eligible, we will issue a replacement at no additional cost.

2.4 Incorrect Shipping Address

• It is the customer’s responsibility to provide an accurate shipping address at checkout.
• If an incorrect address is provided, we cannot guarantee redelivery or a refund.
• If you realize an error in your shipping address, contact us immediately before the order is dispatched.
• Once shipped, we cannot modify the delivery address, and additional redelivery charges may apply.

2.5 Undeliverable Packages & Return to Sender

A package may be returned to us due to:

• Incorrect or incomplete shipping address.
• Repeated failed delivery attempts.
• Refusal to accept the package.
• Customs clearance issues (for international orders).

If a package is returned to us, we will notify you via email. You may choose to:

• Reship the package (additional shipping charges may apply).
• Request a refund (shipping costs are non-refundable).

2.6 International Shipping Considerations

For international orders:

• Customers are responsible for any customs duties, taxes, or import fees.
• Delays due to customs processing are beyond our control.
• If an international package is refused or undeliverable, it may be subject to return shipping fees.

3. Frequently Asked Questions (FAQs)

3.1 How can I track my order?

You will receive a tracking link via email once your order has been shipped. Use the provided link to check the real-time status of your delivery.

3.2 What if my order is delayed?

If your order is delayed beyond the expected delivery date, contact the shipping provider or reach out to us at contactus@synthesiasciences.com for assistance.

3.3 What happens if my package is lost?

If your package has not been delivered within 10 business days beyond the estimated timeframe, please report the issue to us. We will initiate an investigation with the shipping carrier.

3.4 Can I change my shipping address after placing an order?

If your order has not been shipped, you may request an address change by contacting us immediately. However, once dispatched, the address cannot be modified.

3.5 Do you offer international shipping?

Yes, we ship internationally. However, customs clearance and duties are the customer’s responsibility.

4. Contact Us

If you have any questions or concerns regarding shipping, please contact us:

Synthesia Sciences
Email: contactus@synthesiasciences.com
Phone: +91 8115995068
Address: Plot 10, Mahesh Garden, Najafgarh, New Delhi, Delhi, 110043

By placing an order on our Website, you acknowledge and agree to this Shipping Policy. We appreciate your trust in Synthesia Sciences and look forward to serving you!